Privacy Policy — PUNYAKOTISERVICE

This Privacy Policy explains how PUNYAKOTISERVICE (“we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you use our website, mobile apps, and related services (collectively, the “Services”) to search for and book flights, buses, and hotels.

1. Information We Collect

We collect information you provide directly and data we automatically gather when you use the Services.

a. Information you provide

  • Identity & contact: name, email, phone number, date of birth (if required by carrier), billing address.
  • Travel information: passenger names, passport/ID numbers (when required), frequent flyer numbers, seating preferences.
  • Payment information: payment card details, billing information (collected securely via our payment processor).
  • Customer service communications: chat logs, emails, phone call recordings (if consented/required).

b. Information collected automatically

  • Device & usage data: IP address, browser type, device identifiers, operating system, pages visited, search queries, cookies, and analytics data.
  • Location data: approximate location derived from IP or mobile device (only if enabled or necessary for services).

c. Information from third parties

Carrier or hotel partners (e.g., booking confirmations), payment processors, and identity verification services.

2. How We Use Your Information

  • Provide and operate the Services, process bookings, issue tickets, and send confirmations.
  • Facilitate payments and refunds.
  • Communicate travel updates, itinerary changes, and customer service messages.
  • Personalize offers, recommendations, and marketing (with opt-in where required).
  • Prevent fraud, detect suspicious activity, and comply with legal obligations.
  • Improve and analyze our products and services.

3. Legal Bases (where applicable)

If you are located in jurisdictions with data-protection laws (e.g., the EU under GDPR), we rely on:

  • Performance of a contract (to process bookings),
  • Legal compliance (for identity checks, security, tax, or regulatory requirements),
  • Legitimate interests (service improvement, fraud prevention),
  • Consent (for marketing communications where required).

4. Sharing and Disclosure

  • Travel providers: airlines, bus operators, hotels — to complete your booking.
  • Payment processors: to securely handle transactions.
  • Service providers: customer service, analytics, email delivery, identity verification.
  • Legal & safety: law enforcement, regulators, or to comply with legal process.
  • Business transfers: in the event of a merger, acquisition, or sale (with notice to users as required).

We do not sell your personal information for third-party direct marketing purposes.

5. Cookies & Tracking

We use cookies and similar technologies for:

  • Essential site functionality,
  • Session management and preferences,
  • Analytics and performance measurement,
  • Advertising and personalization (with opt-out controls where required).

You can manage cookie preferences via our cookie banner and browser settings.

6. Data Retention

We retain personal data only as long as necessary for the purposes set out above, or to comply with legal, tax, or regulatory retention obligations. Retention periods vary by data type and legal requirement.

7. Your Rights (where applicable)

  • Access, correct, or delete your data,
  • Object to or restrict processing,
  • Receive a copy of your data (data portability),
  • Withdraw consent where processing is based on consent,
  • Lodge a complaint with your data protection authority.

To exercise these rights, contact us at privacy@punyakotiservice.com. We will respond within applicable legal timeframes.

8. Security

We implement reasonable administrative, technical, and physical measures to protect personal data. While we aim to protect your information, no transmission or storage system is 100% secure. In case of a security incident, we will follow applicable breach-notification laws.

9. Payments & Financial Data

We use trusted, PCI-compliant payment processors. We do not store full card details on our servers unless you expressly opt to save a payment method (and then we store it only using secure tokenization through our payment provider).

10. Minors

Our Services are not intended for children under 16. We do not knowingly collect personal data from minors without parental consent. If you believe we have collected data of a minor, contact us to request deletion.

11. International Transfers

We operate globally. Personal data may be stored and processed in countries other than your own. We apply appropriate safeguards (e.g., standard contractual clauses) to protect transfers in accordance with applicable law.

12. Third-Party Links & Partners

Our site may link to third-party sites or use third-party content (maps, payment gateways). This Privacy Policy does not apply to third parties — review their privacy notices separately.

13. Changes to this Policy

We may update this policy. We’ll post the updated policy with a new “Effective date” and, where required, obtain consent for material changes.

14. Contact Us

Email: punyakotiservices@gmail.com

Address: JAYANAGAR, SHIGGAON POST TQ:-SHIGGAON DT:-HAVERI PIN:-581205

Quick Legal Summary

We collect info you give us (name, contact, travel and payment details) and usage data (cookies, IP). We use it to process bookings, confirm travel, improve service, and prevent fraud. We share with travel providers, payment processors, and partners to fulfill bookings. You can access/correct/delete your info — contact punyakotiservices@gmail.com.

Effective date: November 07, 2025

Copyright © 2025. All Rights Reserved.